Frequently Asked Questions


Does Brothertech resolve software glitches?

The army of professionals at Brothertech is well versed with the art of troubleshooting any software glitches affecting operating systems. Supporting the latest and even legacy operating systems, the brand of techies are not only good at troubleshooting error messages but providing support for a range of operating systems like Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000 and Windows XP.



How long is the call wait time?

Your call would be attended in the shortest time span possible because we know any glitch with a PC can end up throwing back the productivity quotient by a long way. However, to better let you know we have 3 mediums at our disposal i.e. email, chat and remote access technology. And as a client you are always at a liberty to choose any one out of the three.

How is remote assistance better than conventional support?

Using a secured web connection Brothertech technicians remotely view a computer screen. With a client’s permission they not only diagnose an issue on hand but even indulge in troubleshooting and providing resolution for a PC, network devices and other peripherals via the online route. All security features have been designed to allow Brothertech engineers to securely connect via an Administrative capability and at the same time view, scan, and troubleshoot a computer remotely via a dedicated PC Care web access.



Can remote assistance be delivered via a dial-up connection?

At Brothertech, remote support assistance via a 56k modem is very much a possibility. However, there can be some latency depending upon the medium or a provider.

Does Brothertech maintain a history of past interactions and cases? Can such details be fetched automatically?

Yes, Brothertech maintains a record of past interactions and case histories to save time and help clients better.

In case of purchasing new gadgets would the same service plan work or would I need to buy a new service plan altogether?

Anyone who has already purchased a subscription plan can end up using the same plan for gadgets purchased in the future or apply the same on ones already in possession. However, all this would be possible only till the time a plan is active and valid.

What type of computers do you support?

We support clients who have Microsoft Windows XP, Windows Vista and Linux Operating systems installed on their PC. We do not support Apple or Macintosh operating systems. However, in case if you are not clear what OS is installed on a PC, give us a call and our technicians will end up figuring it out for you.

What is the mode of payment?

Brothertech accepts all major credit cards and yet at the same time allows clients to make a payment via its secure website or to a technician directly over the phone line.

Does the information remain secure when provided online? At Brothertech, all possible measures are taken to protect clients against any loss, misuse or alteration of information. The company uses industry-standard SSL techniques and encryption technologies while receiving any information online.

What is done with the personal information provided? Protection of privacy is of utmost concern at Brothertech. For at the end of the day Brothertech believes all possible measures taken towards protection of personal information will enable it to provide a flawless customer service experience. In case, if you have any further queries please feel free to go through our privacy policy.



Disclaimer

Brothertech is an Authorized Reseller Of Defender Pro Productsand is an independent online tech support service provider for third party software, hardware and peripherals. Brothertech hereby disclaims its sponsorship, partnership, affiliation or endorsement regarding any such third party trademarks and brand names and proclaims that the use of such terms is only referential and for information purposes only. Read More


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DISCLAIMER : Brothertech is an Authorized Reseller Of Defender Pro Products and is independent provider of technical support services. Names, logos and trademarks used on this site belong to their respective owners and are shown for reference purposes only. Brothertech does not claim any association or ownership of such third party names, logos and trademarks. The information and related content contained Brothertech website is provided solely for informational purposes and should not be construed as professional advice. Brothertech also does not make any representations about, nor is it responsible for, any third-party content which may be accessed through its website.Read more..

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