Terms And Conditions

By Requesting Services With Brothertech™, You Have Read and Accepted the Terms And Conditions Covering The Brothertech™ Services. These Terms And Conditions ("Terms And Conditions") States Important Requirement Regarding Your Use of Brothertech™' ONLINE COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH Brothertech™.
Annual Support Plans
Incident Support Plans
  • Computer installation, setup, windows operating system installation and support, troubleshooting and computer repair; computer health, optimization and speed.
  • Email support for setting up an account and its rules and troubleshooting
  • Setup internet connection, browser, fault repair and speed up.
  • Providing Computer security through set up, installation of anti-virus and anti-spy ware, removal of virus and spywares, configuration of firewalls and set up of data back-up.
  • Printer installation, setup and troubleshooting; LaserJet and multifunctional printers, scanners, digital cameras and MP3 players

  • You must be 13 years or above to use the service.
  • A single account is limited to get the access only for the defined number of computers in the agreement. For additional computer you will have to purchase support for it, if required.
  • Brothertech™ would provide services for only the issues and software that has been explicitly mentioned on our website. For all other software and issues we would not be liable to provide services.
  • The services will be available to you over the call, chat and e-mail only. Onsite service is not included as a mode of providing service.
  • Brothertech™ is not liable to provide any support for Hardware related issues of your computer, Servers, Printers, Router, Wireless Access Device or any other issues.
  • We do not provide any warranty on hardware and software that is covered under the support plan. Replacement or stand by on any computer part that has malfunctioned will not cover under the services.
  • Brothertech™ will not be liable for any loss or damage from your failure to comply with the security obligation. You are responsible for maintaining the security of your computer including username and password. Do not share the username and password with the support professional at any time, if this is accidentally shared, please change the password immediately. Brothertech™ will not be liable for any loss or damage from your data theft from your computer in this scenario.
  • Monitor constantly all the remote sessions requested by you.
Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions or vice versa.
"You" means you individually, any person, including any employer that you are acting on behalf of.

 "Brothertech™” is the service trademark used by the Brothertech IT Services Inc.
Brothertech™ does not warrant that the service is free of errors, mistakes or represent that defects or limitations in the service will be corrected. Brothertech™ does warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted, so Brothertech™ does not provides any remedies for such service interruptions. In addition, Brothertech™ provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer should acknowledge that they accept these disclaimers.


Brothertech is an Authorized Reseller Of Defender Pro Productsand is an independent online tech support service provider for third party software, hardware and peripherals. Brothertech hereby disclaims its sponsorship, partnership, affiliation or endorsement regarding any such third party trademarks and brand names and proclaims that the use of such terms is only referential and for information purposes only. Read More

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DISCLAIMER : Brothertech is an Authorized Reseller Of Defender Pro Products and is independent provider of technical support services. Names, logos and trademarks used on this site belong to their respective owners and are shown for reference purposes only. Brothertech does not claim any association or ownership of such third party names, logos and trademarks. The information and related content contained Brothertech website is provided solely for informational purposes and should not be construed as professional advice. Brothertech also does not make any representations about, nor is it responsible for, any third-party content which may be accessed through its website.Read more..

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